The only other concern is that TeamViewer has a reputation of being used by scammers, causing a lack of trust with users.

My only issue with the software itself is the lack of SSO integration, which can cause some frustration with lockouts as users cant just log in with our SSO. Though we use other device management tools such as Datto and JAMF we only use TeamViewer for taking remote control of an end user's computer, as the id and password must be provided for us to take control.

An example: Colorado's one local associate who only has 4-5 local offices can assist the Washington DC team (3 people) with their 19 offices' helpdesk tickets that can be handled remotely. Because we are in the expansion phase, post IPO we have been using TeamViewer to allow new markets' local IT take on the load of another market.

We use it a lot since covid 19, it has also helped with scaling the helpdesk team as a national model, allowing us to be more lean in larger markets. Integration Platform as a Service (iPaaS).